Scan Dromo uploads for duplicate import requests
Catch repeat import requests before they create extra cleanup work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Why this helps
A repeated customer request can trigger another import because nobody checks prior upload history in time.
- Prevent unnecessary reimports
- Focus review on likely duplicates
- Keep a clear audit trail
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dromo once in the Notis portal.
- 2Create an automation that compares ticket identifiers and dates with Dromo upload metadata and reports possible duplicates.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one ticket that references an earlier import.
Questions about this workflow
Is a duplicate deleted automatically?
No. Notis reports possible duplicates for a person to review.
What if the ticket has no matching identifier?
The report states that matching evidence was unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dromo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dromo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dromo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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