Upload ticket customer details to Dromo
Turn a clearly formatted support request into a ready Dromo import.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
Why this helps
Customer data embedded in support requests stays trapped in conversation text until someone re-enters it elsewhere.
- Convert structured requests into usable data
- Reduce manual transcription
- Keep support and operations aligned
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dromo once in the Notis portal.
- 2Create an automation that extracts only explicitly provided details, creates a structured file, obtains a Dromo signed upload URL, and uploads it.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose a report channel for validation or upload messages.
- 5Test with one ticket using a consistent detail format.
Questions about this workflow
Will it guess missing customer details?
No. It uses explicit ticket content and reports missing values.
Can the ticket contain free text?
Yes, if your instruction tells Notis how to identify the required details in that text.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dromo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dromo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dromo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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