Upload Zendesk ticket attachments to Dromo
Move customer-provided spreadsheets from support intake into Dromo with less handling.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
Why this helps
Agents download, rename, and reupload customer files manually while tickets wait in the queue.
- Reduce file handling steps
- Keep ticket intake moving
- Report upload status in one place
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dromo once in the Notis portal.
- 2Create an automation that checks for an eligible attachment, obtains a Dromo signed upload URL, uploads the raw file, and reports the result.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose a report channel for upload outcomes.
- 5Test with one real ticket containing a supported file.
Questions about this workflow
What if there is no attachment?
Notis reports that no eligible file was found and does not upload anything.
Does Notis transform the file?
This workflow uploads the raw bytes; use a separate instruction if you need a generated or transformed file.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dromo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dromo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dromo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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