Welcome new Zendesk users by SMS
Turn a new Zendesk user record into a timely welcome message without switching tools.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
New users can wait too long for a helpful first response when follow-up depends on manual work.
- Respond within moments of user creation
- Reduce manual follow-up work
- Use the contact information already available in Zendesk
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation and describe the welcome SMS outcome in one plain-language instruction.
- 3Choose New User Created as the trigger.
- 4Select a report channel and ask Notis to use the available user phone number and skip records without one.
- 5Test with one real new-user example.
Questions about this workflow
What if the Zendesk user has no phone number?
Tell Notis to skip the record and report that no usable phone number was available.
Can the SMS be personalized?
Yes. Ask Notis to use relevant details present in the Zendesk user record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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