Tag support requesters in Dripcel
Make customers who need support easy to identify for future follow-up.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
Support-related contacts disappear into a general audience when ticket activity is not reflected in Dripcel.
- Build a reliable support audience
- Make later outreach easier to target
- Keep customer context available in Dripcel
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation and name the support tag to add.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and specify whether missing Dripcel contacts may be created.
- 5Test with one real ticket.
Questions about this workflow
Can I use different tags for different ticket types?
Yes. Ask Notis to derive the tag from ticket information that is present and reliable.
Will every ticket create a duplicate contact?
No. The action targets the contact by cell number and can create it only when instructed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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