Organize new Zendesk users in Dripcel
Make every new Zendesk user easier to segment and follow up with in Dripcel.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
Contacts become difficult to segment when support and messaging systems use different labels.
- Keep support-origin contacts easy to find
- Create consistent audience labels
- Auto-create a missing Dripcel contact when appropriate
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation and describe which Dripcel tag to add to each new user.
- 3Choose New User Created as the trigger.
- 4Select a report channel and specify whether Notis may create a missing contact.
- 5Test with one real new-user example.
Questions about this workflow
Can this create a Dripcel contact if none exists?
Yes. In the instruction, set create missing contact to true when that is appropriate.
Which tag should I use?
Name the tag in your instruction, such as zendesk-new-user.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
New User Created
Triggered when a new user is created in Zendesk.
Get current credit balance
Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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