Review delivery history during ticket triage
See whether previous messages reached the customer before deciding what to do next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Why this helps
Support teams may repeat failed outreach because delivery status is hidden in another system.
- Avoid repeating failed outreach
- Give agents delivery context
- Summarize relevant message history quickly
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation that retrieves deliveries using the requester cell or customer identifier.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and specify the delivery filters and summary you need.
- 5Test with one real ticket.
Questions about this workflow
Can deliveries be filtered by cell?
Yes. Ask Notis to use the requester cell when it is present.
Does this resend failed messages?
No. It retrieves delivery records only unless you create a separate sending workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
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Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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