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Add sales context to new Zendesk users

Give onboarding and support decisions a clearer view of sales information already in Dripcel.

Trigger

New User Created

Triggered when a new user is created in Zendesk.

Action

Get sales

Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.

Why this helps

Teams treat every new user the same because sales context is separated from the support record.

  • Reduce cross-tool account research
  • Highlight relevant sales context
  • Improve prioritization for new users

Setup

Build it in a few focused steps.

  • 1Connect Zendesk and Dripcel once in the Notis portal.
  • 2Create an automation that retrieves Dripcel sales and summarizes only information relevant to the new user.
  • 3Choose New User Created as the trigger.
  • 4Choose a report channel and define the matching identifiers or reporting period.
  • 5Test with one real new-user example.

Questions about this workflow

Does Dripcel provide every matching field needed?

The summary can use only sales data returned by Dripcel and identifiers present in the Zendesk user record.

Can I limit the reporting period?

Yes. Include the desired period in the automation instruction.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.

Zendesk triggers

Dripcel actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Delete Contact

Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Get Dripcel Campaigns

Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

Get current credit balance

Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

Get Deliveries

Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.

ActionInstant

Get email templates

Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.

ActionInstant

Get sales

Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.

ActionInstant

Dripcel Post Compliance Send

Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.

ActionInstant

Search replies based on filters

Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.

ActionInstant

Connect any two apps with Notis in the middle.

Zendesk and Dripcel, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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