Process contact removal requests from tickets
Turn a clear customer removal request into one controlled Dripcel cleanup action.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Why this helps
Deletion requests can remain unresolved while teams manually copy numbers between support and messaging tools.
- Reduce manual deletion handling
- Use a confirmed cell number
- Create a clear run report for each request
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation that deletes a contact only when the ticket explicitly requests removal and confirms the cell number.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and tell Notis to report skipped tickets when the request or number is unclear.
- 5Test with one real ticket.
Questions about this workflow
Will it delete contacts from every ticket?
No. Instruct Notis to require an explicit removal request and confirmed cell number.
What if the number is ambiguous?
The automation can skip the deletion and report that confirmation is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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