Bring Dripcel replies into ticket triage
Give a new ticket the messaging context it may be missing.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Why this helps
Support agents lose time searching a separate messaging history before they can understand a customer request.
- Reduce manual history searches
- Improve first-response context
- Surface replies by customer or content
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation that searches Dripcel replies using identifiers available in the ticket.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and define the date range or reply filters to use.
- 5Test with one real ticket.
Questions about this workflow
Which filters can be used?
The action supports filters such as reply id, campaign, date range, or content.
What if no reply matches?
The run report can state that no matching Dripcel reply was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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