Check ticket contacts before outreach
Put a compliance check between support activity and campaign targeting.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Why this helps
A customer phone number can look usable while still failing campaign targeting rules.
- Reduce non-compliant campaign targeting
- Create a repeatable review step
- Receive a report before messaging decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dripcel once in the Notis portal.
- 2Create an automation that sends available requester numbers to the Dripcel compliance check.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and tell Notis to report compliant and rejected numbers separately.
- 5Test with one real ticket.
Questions about this workflow
Does this send an SMS?
No. It checks the numbers against campaign targeting criteria and reports the result.
What if the ticket has no requester number?
Ask Notis to report the missing number and omit it from the compliance check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dripcel. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Zendesk and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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