Check release document regressions from tickets
Catch unexpected version changes before they spread across customer conversations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Why this helps
Release related tickets can reveal regressions that are easy to miss in a crowded support queue.
- Connects tickets to version history
- Flags unexpected changes
- Improves release feedback loops
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Draftable once in the Notis portal.
- 2Create an automation that reviews relevant Draftable comparisons for release related tickets and reports possible regressions.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where regression reports should go.
- 5Test with a ticket that references a recent update.
Questions about this workflow
Does this require a release calendar?
No, but you should provide release names or version details when they are not present in the ticket.
Can it prove a regression caused the issue?
It can show relevant comparison evidence, but your team must confirm causation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Draftable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Draftable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Draftable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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