Gather document evidence for ticket escalations
Give the next owner the comparison history they need to act quickly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Why this helps
Escalated tickets lose momentum when the next owner has to reconstruct document history.
- Improves escalation handoffs
- Reduces repeated investigation
- Makes evidence easier to review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Draftable once in the Notis portal.
- 2Create an automation that uses each new ticket's escalation context to gather and summarize relevant Draftable comparisons.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the escalation report destination.
- 5Test with one real escalated ticket.
Questions about this workflow
How does it know a ticket is escalated?
The ticket event or your instruction must provide that context. Notis does not invent escalation status.
Can the report include unresolved questions?
Yes. Ask Notis to list gaps that the comparisons cannot answer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Draftable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Draftable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Draftable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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