Find duplicate comparisons before reviewing again
Reuse work your team has already done when customers ask the same question.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Why this helps
Support teams often repeat document checks because prior comparisons are hard to find.
- Avoids repeated comparison work
- Surfaces prior review context
- Helps agents answer consistently
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Draftable once in the Notis portal.
- 2Create an automation asking Notis to find overlapping Draftable comparisons for each new ticket and summarize reusable findings.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where duplicate review reports should go.
- 5Test with a ticket similar to a previously resolved request.
Questions about this workflow
Will it claim two files are duplicates without evidence?
No. The report should distinguish clear matches from uncertain similarities.
Can it include links to comparisons?
It can include links or identifiers when Draftable returns them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Draftable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Draftable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Draftable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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