Review document comparisons for every new Zendesk ticket
Give support agents the right document changes before they answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Why this helps
Agents lose time searching comparison history while a customer waits for an accurate response.
- Cuts tab switching during ticket handling
- Adds document context to support replies
- Keeps summaries focused on the ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Draftable once in the Notis portal.
- 2Create a new automation and describe that each new ticket should be matched to relevant Draftable comparisons and summarized.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where Notis should send run reports.
- 5Test it with one real ticket that references a document.
Questions about this workflow
What if the ticket does not mention a document?
Notis can report that no reliable comparison match was found instead of guessing.
Can I control the summary format?
Yes. State the sections you want in the plain language automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Draftable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Draftable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Comparisons
Tool to retrieve a paginated list of document comparisons. use when you need to browse comparisons across pages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Draftable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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