Verify DPD notifications during Zendesk triage
Give notification related tickets an authenticity check before they drive action.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Why this helps
Webhook related support tickets can contain claims that need verification before anyone relies on them.
- Reduce false notification investigations
- Document verification results
- Support safer escalation decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dpd2 once in the Notis portal.
- 2Create an automation that extracts the original signature and payload details available in each new ticket and asks DPD to verify them.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket containing notification data.
Questions about this workflow
What if the ticket lacks the original payload?
The report states that verification cannot be completed without the original signature and payload.
Does verification resolve the ticket?
No. It only reports whether the supplied notification data could be verified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dpd2. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Zendesk and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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