Match new Zendesk tickets to DPD customers
Give support agents customer context before they open another dashboard.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
Why this helps
Support requests often arrive without enough account context, forcing founders to search customer records manually.
- Reduce support research time
- Surface account details during triage
- Keep ticket review focused
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dpd2 once in the Notis portal.
- 2Create an automation and describe that each new Zendesk ticket should be matched to a DPD customer by available identifiers.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go, then test with one real ticket.
Questions about this workflow
What if the ticket has no matching customer identifier?
The report can state that no confident match was found and identify the missing information.
Does this edit the Zendesk ticket?
No. This workflow retrieves DPD customer data and reports the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dpd2. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Tool to retrieve details of a specific storefront by its id. use when you need storefront metadata after you have its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
New User Created
Triggered when a new user is created in Zendesk.
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Zendesk and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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