Check DPD purchases for new Zendesk tickets
See purchase history while the customer issue is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
Why this helps
Ticket handling slows down when purchase history lives in a separate system and must be checked manually.
- Shorten investigation time
- Spot recent purchase issues
- Give agents a clear activity summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dpd2 once in the Notis portal.
- 2Create an automation that uses each new Zendesk ticket to retrieve relevant DPD purchases and summarize them.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
Can the workflow use a date range?
Yes, describe the date range you want Notis to apply when retrieving purchases.
What happens when purchase data is unavailable?
The report identifies that purchase history could not be confirmed from the available ticket details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dpd2. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Tool to retrieve details of a specific storefront by its id. use when you need storefront metadata after you have its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
New User Created
Triggered when a new user is created in Zendesk.
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Zendesk and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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