Check DPD API status before ticket enrichment
Know whether DPD is reachable before support work depends on it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Why this helps
Ticket investigations stall when an external API is unavailable and nobody knows until a lookup fails.
- Catch connectivity issues early
- Avoid wasted lookup attempts
- Make support delays visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dpd2 once in the Notis portal.
- 2Create an automation that pings the DPD API when a new Zendesk ticket arrives and reports the status.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one real ticket.
Questions about this workflow
Does a successful ping prove customer data is available?
No. It confirms API reachability, while data access may still depend on the request.
Can this workflow retry automatically?
The report can identify a failed ping so you can decide whether to retry or investigate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dpd2. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Zendesk and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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