Review weekly posts against customer themes
Use support language to guide the next content conversation.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Posts
Tool to list all posts in the workspace with optional pagination. use when you need to fetch paginated posts after obtaining a valid auth token.
Why this helps
Content planning can drift away from the questions customers repeatedly ask.
- Find content gaps from support data
- Identify posts that answer common questions
- Create a focused weekly review habit
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dotsimple in Notis once.
- 2Create an automation named for the weekly content support review.
- 3Tell Notis to list recent Dotsimple posts and compare them with recent Zendesk ticket themes.
- 4Pick a recurring weekly schedule as the trigger.
- 5Choose a report channel and test with one real run.
Questions about this workflow
Can it suggest future topics?
Yes. Ask Notis to propose topics based on repeated ticket themes.
Does it change existing posts?
No. It only lists and analyzes them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dotsimple. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dotsimple actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Tag
Tool to create a new tag in dotsimple. use when you need to categorize content with custom tags. example: create a tag named "news" with color "#38bdf8".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Media Files
Tool to delete multiple media files in the workspace. use after confirming unwanted files. call this when you have a list of media ids to remove. returns success status.
New User Created
Triggered when a new user is created in Zendesk.
Delete Tag
Tool to delete a tag by its uuid. use when you need to remove a specific tag; ensure the uuid is correct before invoking.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Media File
Tool to retrieve details of a specific media file. use when you have the mediafileid and need its metadata.
Get Tag by UUID
Tool to retrieve details for a specific tag by uuid. use when you need full tag information after obtaining its identifier.
List Accounts
Tool to list all connected social media accounts in the workspace. use when you need to retrieve available accounts before posting or scheduling content.
List Autoresponders
Tool to list all autoresponders. use when you need to browse through your autoresponder setup.
List Media Files
Tool to list all media files with optional pagination. use when you need to retrieve or browse uploaded media files page by page.
Connect any two apps with Notis in the middle.
Zendesk and Dotsimple, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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