Retrieve media context for new support tickets
Bring the relevant campaign asset details into the support conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Media File
Tool to retrieve details of a specific media file. use when you have the mediafileid and need its metadata.
Why this helps
Support teams may not know which creative or media asset a customer is referencing.
- Add asset metadata to ticket reviews
- Reduce back and forth with content teams
- Clarify which media a customer references
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dotsimple in Notis once.
- 2Create an automation named for ticket media context.
- 3Tell Notis to retrieve the Dotsimple media file identified in each ticket and summarize its metadata.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
How is the media file identified?
The ticket or your instruction must provide a valid Dotsimple media file ID.
Does it download the file?
The action retrieves file details and metadata.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dotsimple. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dotsimple actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Tag
Tool to create a new tag in dotsimple. use when you need to categorize content with custom tags. example: create a tag named "news" with color "#38bdf8".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Media Files
Tool to delete multiple media files in the workspace. use after confirming unwanted files. call this when you have a list of media ids to remove. returns success status.
New User Created
Triggered when a new user is created in Zendesk.
Delete Tag
Tool to delete a tag by its uuid. use when you need to remove a specific tag; ensure the uuid is correct before invoking.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Media File
Tool to retrieve details of a specific media file. use when you have the mediafileid and need its metadata.
Get Tag by UUID
Tool to retrieve details for a specific tag by uuid. use when you need full tag information after obtaining its identifier.
List Accounts
Tool to list all connected social media accounts in the workspace. use when you need to retrieve available accounts before posting or scheduling content.
List Autoresponders
Tool to list all autoresponders. use when you need to browse through your autoresponder setup.
List Media Files
Tool to list all media files with optional pagination. use when you need to retrieve or browse uploaded media files page by page.
Connect any two apps with Notis in the middle.
Zendesk and Dotsimple, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dotsimple.