Check campaigns when support signals a problem
Bring campaign context into the first pass of a support investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Campaigns
Tool to retrieve all campaigns associated with the specified account. use after confirming the accountname to fetch campaigns.
Why this helps
Campaign performance context is often missing when a sudden ticket pattern appears.
- Shorten investigation time
- Connect support signals to campaigns
- Give teams a consistent first review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Doppler in Notis once.
- 2Create an automation named Review campaigns after ticket signal.
- 3Tell Notis to retrieve Doppler campaigns and summarize those relevant to the triggering ticket context.
- 4Pick the New Zendesk Ticket trigger for the monitored view.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Does this prove a campaign caused the ticket?
No. It provides campaign context for human review.
Can the automation focus on a named campaign?
Yes. Include the campaign name or matching rule in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Doppler marketing automation. A trigger fires from one place; an action lands in another.
Zendesk triggers
Doppler marketing automation actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Subscriber
Tool to add a new subscriber to a specific list for a specified account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create List
Tool to create a new subscriber list for a specified account. use when you need to segment contacts into a new list.
New User Created
Triggered when a new user is created in Zendesk.
Delete List
Tool to delete a specific subscriber list by its id. use when permanently removing a list after confirming its no longer needed.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Campaigns
Tool to retrieve all campaigns associated with the specified account. use after confirming the accountname to fetch campaigns.
Get List
Tool to retrieve details of a specific subscriber list by its id. use when you need to fetch metadata of an existing list.
Get Lists
Tool to retrieve all lists associated with a specified doppler account. use when you need an overview of all mailing lists. example: "retrieve lists for account partnerships@composio.dev"
Get Removed Subscribers
Tool to retrieve subscribers removed from all lists. use when you need to audit unsubscribes within a date range.
Get Subscriber
Tool to retrieve details of a specific subscriber by their email. use when you need to fetch subscriber information for a given account.
Connect any two apps with Notis in the middle.
Zendesk and Doppler marketing automation, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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