Send thank you letters for selected Zendesk tickets
Turn meaningful support conversations into a physical thank you.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Why this helps
Support teams rarely have time to coordinate a separate appreciation mailing.
- Recognizes customer moments
- Repeatable appreciation
- Reviewable decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docupost in Notis.
- 2Create a support thank you automation.
- 3Tell Notis to assess each ticket, confirm details, and send the approved PDF when appropriate.
- 4Pick New Zendesk Ticket, choose reports, and test one ticket.
Questions about this workflow
Will every ticket generate a letter?
No. Define the ticket conditions that justify a thank you.
What must I provide?
Provide the approved letter, sender details, and selection rule.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docupost. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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