Thank customers for actionable feedback
Make useful feedback feel seen with a physical thank you.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Feedback acknowledgements disappear when outreach depends on memory.
- Encourages participation
- Memorable feedback loop
- Less manual outreach
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docupost in Notis.
- 2Create a feedback postcard automation.
- 3Tell Notis to assess tickets, verify the address, and send approved postcard images.
- 4Pick New Zendesk Ticket, choose reports, and test one ticket.
Questions about this workflow
Can this target existing customers only?
Yes. Include the eligibility rule if Zendesk has that information.
What assets are required?
Approved front and back image URLs and sender details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docupost. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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