Send an apology postcard for selected escalations
Show customers that a serious issue is taken personally.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Escalation follow-up is delayed when mailing is easy to forget.
- Repeatable recovery gesture
- Reviewable sends
- Lower overhead
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docupost in Notis.
- 2Create an escalation postcard automation.
- 3Tell Notis to assess tickets, confirm the address, and send approved artwork after review.
- 4Pick New Zendesk Ticket, choose reports, and test one escalation.
Questions about this workflow
Should every escalation receive one?
No. Define escalation conditions and require review.
Can wording vary?
Yes. Provide approved message rules.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docupost. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Docupost.