Invite the right support customers to your community
Extend the relationship beyond the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Why this helps
Community invitations are easy to forget when support and outreach are separate.
- Uses existing conversations
- Personal outreach
- Less context switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docupost in Notis.
- 2Create a community invitation letter automation.
- 3Tell Notis to identify qualifying customers, confirm details, and send the approved PDF.
- 4Pick New Zendesk Ticket, choose reports, and test one ticket.
Questions about this workflow
How is community fit defined?
Describe signals such as topic, segment, or expressed interest.
Can the invitation require review?
Yes. Report recipients and wait for approval.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docupost. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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