Route each document ticket to a suitable parser
Start with the available parser inventory and make the next step obvious.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Parsers
Tool to retrieve all Document Parsers linked to your account. Use when you need to view available parsers or obtain parser IDs for subsequent operations.
Why this helps
Agents lose time searching for the parser that matches a customer's document type.
- Keep parser choices visible to support
- Speed up document intake decisions
- Create a repeatable routing note
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docparser in Notis.
- 2Create an automation and describe how to compare the ticket's document type with the parser inventory.
- 3Tell Notis to list all Docparser parsers and recommend the closest match using the information in each new ticket.
- 4Pick the New Zendesk Ticket trigger and select a report destination.
- 5Test with one document intake ticket.
Questions about this workflow
Can it invent a parser that does not exist?
No. The report is limited to parsers returned by the Docparser list action.
What if several parsers look suitable?
Ask Notis to list the candidates and state what additional information would decide between them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docparser. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docparser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Multiple Document Results
Tool to retrieve parsed data from multiple documents processed by a specific parser. Use when you need to fetch results for multiple documents at once. Returns up to 100 results by default, with a maximum of 10000.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Parser Models
Tool to retrieve all model layouts for a specific parser. Use when you need to list different layout configurations within a parser that help handle document variations.
New User Created
Triggered when a new user is created in Zendesk.
List Parsers
Tool to retrieve all Document Parsers linked to your account. Use when you need to view available parsers or obtain parser IDs for subsequent operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Ping API
Tool to test API authentication and connection health check for Docparser API. Use when you need to verify that API credentials are valid and the connection is working.
Connect any two apps with Notis in the middle.
Zendesk and Docparser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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