Check invoice details while a ticket is still new
See the parsed invoice facts before deciding what the customer needs next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Multiple Document Results
Tool to retrieve parsed data from multiple documents processed by a specific parser. Use when you need to fetch results for multiple documents at once. Returns up to 100 results by default, with a maximum of 10000.
Why this helps
Support agents often ask customers for details that are already present in a parsed invoice.
- Avoid repeated requests for invoice details
- Spot missing evidence earlier
- Standardize billing ticket preparation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docparser once in Notis.
- 2Create a named automation and describe the invoice-check outcome in one instruction.
- 3Ask Notis to retrieve the specified parser results referenced by each new ticket and list invoice facts, gaps, and follow-up questions.
- 4Pick the New Zendesk Ticket trigger and select a report destination.
- 5Run a test with one real billing ticket.
Questions about this workflow
Does this change the Zendesk ticket?
This package retrieves and analyzes Docparser results for a report; it does not claim to update the ticket.
What if the parser returns no result?
Instruct Notis to mark the evidence as unavailable and keep the ticket in the report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docparser. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docparser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Multiple Document Results
Tool to retrieve parsed data from multiple documents processed by a specific parser. Use when you need to fetch results for multiple documents at once. Returns up to 100 results by default, with a maximum of 10000.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Parser Models
Tool to retrieve all model layouts for a specific parser. Use when you need to list different layout configurations within a parser that help handle document variations.
New User Created
Triggered when a new user is created in Zendesk.
List Parsers
Tool to retrieve all Document Parsers linked to your account. Use when you need to view available parsers or obtain parser IDs for subsequent operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Ping API
Tool to test API authentication and connection health check for Docparser API. Use when you need to verify that API credentials are valid and the connection is working.
Connect any two apps with Notis in the middle.
Zendesk and Docparser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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