Turn new Zendesk tickets into document result briefs
Start with the ticket and get the relevant parsed facts in one focused brief.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Multiple Document Results
Tool to retrieve parsed data from multiple documents processed by a specific parser. Use when you need to fetch results for multiple documents at once. Returns up to 100 results by default, with a maximum of 10000.
Why this helps
Ticket context and document data live in separate places, so triage takes longer than it should.
- Reduce tab switching during ticket triage
- Surface parsed facts before a reply is drafted
- Give agents a consistent first look at document data
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docparser once in Notis.
- 2Create an automation in Automations with a clear name and prompt.
- 3Tell Notis to retrieve results from the named parser for the document references supplied in each ticket and summarize them for triage.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one real ticket that includes usable document references.
Questions about this workflow
What if a ticket has no document reference?
Tell Notis to report that no matching reference was found and continue with the ticket summary.
Can the results include several documents?
Yes. The multiple-results action can retrieve results for multiple documents from a specified parser.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docparser. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docparser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Multiple Document Results
Tool to retrieve parsed data from multiple documents processed by a specific parser. Use when you need to fetch results for multiple documents at once. Returns up to 100 results by default, with a maximum of 10000.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Parser Models
Tool to retrieve all model layouts for a specific parser. Use when you need to list different layout configurations within a parser that help handle document variations.
New User Created
Triggered when a new user is created in Zendesk.
List Parsers
Tool to retrieve all Document Parsers linked to your account. Use when you need to view available parsers or obtain parser IDs for subsequent operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Ping API
Tool to test API authentication and connection health check for Docparser API. Use when you need to verify that API credentials are valid and the connection is working.
Connect any two apps with Notis in the middle.
Zendesk and Docparser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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