Verify Docmosis service availability
Confirm at least one Docmosis server is listening before escalation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Ping Docmosis Service
Tool to check that Docmosis Cloud services are online and at least one server is listening. Use for diagnostics and monitoring to verify service availability.
Why this helps
Escalations become noisy when nobody knows whether the service is online.
- Adds objective escalation evidence
- Reduces guesswork
- Creates a repeatable diagnostic step
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Docmosis once in Notis.
- 2Create an automation named Ticket Docmosis service online check.
- 3Tell Notis to ping the Docmosis service for each new ticket and report whether at least one server is listening.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where reports go and test with one real ticket.
Questions about this workflow
How is this different from a connectivity check?
This action verifies that the Docmosis service is online and that at least one server is listening.
Will it restart a server?
No. It only checks service availability.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Docmosis. A trigger fires from one place; an action lands in another.
Zendesk triggers
Docmosis actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Docmosis, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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