Add Dnsfilter device context to ticket triage
Give troubleshooting teams device context before they ask for another handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List All MAC Addresses
Tool to list all mac addresses with basic information. use when you need to retrieve all mac address entries in your organization.
Why this helps
Device related tickets lose momentum when MAC information must be gathered manually.
- Reduce device lookup time
- Improve troubleshooting handoffs
- Keep context with the original ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dnsfilter in the Notis portal.
- 2Create a device context ticket automation.
- 3Describe that Notis should list Dnsfilter MAC addresses and summarize entries relevant to the new ticket.
- 4Choose New Zendesk Ticket and select a report channel.
- 5Test with one device related ticket.
Questions about this workflow
What does the report contain?
It summarizes the MAC address inventory returned by Dnsfilter for the authenticated organization.
Does it alter device records?
No. It is a read only context lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dnsfilter. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dnsfilter actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create IP Address
Tool to create a new ip address in dnsfilter. use after confirming the target network id exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Application Category
Tool to get basic information of a specific application category. use when you need details for a given application category id.
New User Created
Triggered when a new user is created in Zendesk.
Get Billing Information
Tool to retrieve basic billing information for an organization. use when you need to obtain billing details for reporting or automation tasks.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Category
Tool to get basic information of a specific category. use when you need to retrieve details for a category by its id.
Get IP Address
Tool to get basic information of the specified ip address. use when you need to fetch metadata for a particular ip after authentication.
List All Categories
Tool to list all categories including internal categories. use when you need the complete set of filtering categories.
List All IP Addresses
Tool to list all user-associated ip addresses. use when you need a comprehensive list of all ip address entries in your organization.
List All MAC Addresses
Tool to list all mac addresses with basic information. use when you need to retrieve all mac address entries in your organization.
Connect any two apps with Notis in the middle.
Zendesk and Dnsfilter, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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