Bring Dnsfilter category context into support tickets
Make filtering category context available before a ticket changes hands.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Categories
Tool to list categories with basic information. use when retrieving all dnsfilter categories for policy configuration.
Why this helps
Support teams can misroute filtering issues when category context is buried in another system.
- Route filtering questions faster
- Reduce category lookup work
- Keep triage reasoning visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dnsfilter once.
- 2Create a ticket category context automation.
- 3Tell Notis to retrieve Dnsfilter categories and summarize those relevant to the new ticket's request.
- 4Choose New Zendesk Ticket and a report destination.
- 5Test with one filtering related ticket.
Questions about this workflow
Which Dnsfilter action runs?
List Categories, action id 5717.
Will it decide the policy change?
No. It provides category context for a human decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dnsfilter. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dnsfilter actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create IP Address
Tool to create a new ip address in dnsfilter. use after confirming the target network id exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Application Category
Tool to get basic information of a specific application category. use when you need details for a given application category id.
New User Created
Triggered when a new user is created in Zendesk.
Get Billing Information
Tool to retrieve basic billing information for an organization. use when you need to obtain billing details for reporting or automation tasks.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Category
Tool to get basic information of a specific category. use when you need to retrieve details for a category by its id.
Get IP Address
Tool to get basic information of the specified ip address. use when you need to fetch metadata for a particular ip after authentication.
List All Categories
Tool to list all categories including internal categories. use when you need the complete set of filtering categories.
List All IP Addresses
Tool to list all user-associated ip addresses. use when you need a comprehensive list of all ip address entries in your organization.
List All MAC Addresses
Tool to list all mac addresses with basic information. use when you need to retrieve all mac address entries in your organization.
Connect any two apps with Notis in the middle.
Zendesk and Dnsfilter, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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