Bring Dnsfilter application categories into ticket triage
Give support a category lens for application and filtering questions as tickets arrive.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Application Categories
Tool to list application categories with basic information. use after authentication to retrieve all categories.
Why this helps
Triage is inconsistent when application category context is not available at intake.
- Standardize application triage
- Reduce category hunting
- Help route tickets with better context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dnsfilter once.
- 2Create an application category context automation.
- 3Tell Notis to list Dnsfilter application categories and summarize those relevant to each new ticket.
- 4Select New Zendesk Ticket and choose where reports go.
- 5Test with one real ticket.
Questions about this workflow
Which Dnsfilter action provides the list?
List Application Categories, action id 5714.
Will it change application categories?
No. It only provides context for ticket handling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dnsfilter. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dnsfilter actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create IP Address
Tool to create a new ip address in dnsfilter. use after confirming the target network id exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Application Category
Tool to get basic information of a specific application category. use when you need details for a given application category id.
New User Created
Triggered when a new user is created in Zendesk.
Get Billing Information
Tool to retrieve basic billing information for an organization. use when you need to obtain billing details for reporting or automation tasks.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Category
Tool to get basic information of a specific category. use when you need to retrieve details for a category by its id.
Get IP Address
Tool to get basic information of the specified ip address. use when you need to fetch metadata for a particular ip after authentication.
List All Categories
Tool to list all categories including internal categories. use when you need the complete set of filtering categories.
List All IP Addresses
Tool to list all user-associated ip addresses. use when you need a comprehensive list of all ip address entries in your organization.
List All MAC Addresses
Tool to list all mac addresses with basic information. use when you need to retrieve all mac address entries in your organization.
Connect any two apps with Notis in the middle.
Zendesk and Dnsfilter, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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