Open a Discord contact channel for new users
Prepare a direct conversation path for onboarding or customer success follow-up.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Initiate user channel with recipient
Creates a new direct message (dm) channel or retrieves an existing one, using `recipient id` for a 1-on-1 dm or `access tokens` for a group dm; this action only establishes or fetches the channel and does not send messages.
Why this helps
Teams lose time creating the right contact channel before they can follow up.
- Prepare follow-up faster
- Reuse existing DM channels
- Reduce channel setup friction
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discordbot once in Notis.
- 2Create an automation and describe how to identify the Discord recipient for each new user.
- 3Pick New User Created as the trigger.
- 4Choose a report channel for run results.
- 5Test with one real user.
Questions about this workflow
Does this send a message?
No. It establishes or retrieves the DM channel so a later step can use it.
What if Zendesk does not contain a Discord id?
Provide a lookup rule or mapping source in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discordbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New User Created
Triggered when a new user is created in Zendesk.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Zendesk and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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