Bring the right support lead into the ticket DM
Pull in the person who can unblock the ticket without starting a new coordination loop.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Why this helps
Escalations stall when the right person is not in the conversation.
- Shorten escalation time
- Keep sensitive context in a focused DM
- Reduce manual invites
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discordbot once in Notis.
- 2Create an automation and describe when to add the support lead and which group DM to use.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with one real escalation.
Questions about this workflow
Can I use a different lead for different ticket types?
Yes. Describe the routing rules and the appropriate Discord member identifiers.
Does this create a new DM?
No. This action adds a recipient to an existing group DM channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discordbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New User Created
Triggered when a new user is created in Zendesk.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Zendesk and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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