Mark priority Zendesk tickets in your Discord tracker
Add a visual signal to the message your team already watches.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Why this helps
Priority changes get missed when they are buried in normal ticket notifications.
- Make priority easy to scan
- Reuse an existing tracking message
- Reduce manual status signaling
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discordbot once in Notis.
- 2Create an automation and describe the priority condition, message, and emoji reaction.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with one matching ticket.
Questions about this workflow
Can Notis choose the reaction based on priority?
Yes. Describe the priority to emoji rules in your instruction.
Can it remove other users' reactions?
No. This workflow only adds a reaction from the authenticated bot or user.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discordbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New User Created
Triggered when a new user is created in Zendesk.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Zendesk and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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