Keep aging Zendesk tickets from going stale
Create a visible escalation signal before a waiting customer follows up again.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Why this helps
Older tickets quietly accumulate when no one has a scheduled ownership check.
- Catch tickets before they breach expectations
- Make ownership visible
- Reduce manual queue audits
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discordbot once in Notis.
- 2Create an automation and describe the ticket age rule and Discord role assignment.
- 3Pick a recurring schedule as the trigger.
- 4Choose where run reports should go.
- 5Test with one real schedule run.
Questions about this workflow
Can I set different age thresholds?
Yes. Describe the thresholds and the role for each escalation level.
Does the workflow change the Zendesk ticket?
No. It reviews the available ticket data and performs the Discord role action you specify.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discordbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New User Created
Triggered when a new user is created in Zendesk.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Zendesk and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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