Review community overlap for incoming tickets
Spot the communities connected to a support request before deciding how to handle it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List my guilds
Lists the current user's guilds, returning partial data for each; primarily used for displaying server lists or verifying memberships.
Why this helps
Founders lose time reconstructing where a customer fits across support and community channels.
- Surfaces relevant community relationships
- Improves routing decisions
- Reduces repeated identity research
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discord once in Notis.
- 2Create a new automation and name it for community overlap review.
- 3Tell Notis to compare the ticket context with the connected Discord user's guild list and summarize relevant overlap.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel, then test with one real ticket.
Questions about this workflow
Does it infer communities from unavailable data?
No. It uses returned guild information and labels anything that cannot be verified.
Can it route the ticket?
It provides a routing brief; the allowed Discord action does not modify Zendesk.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discord. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discord actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Invite
Tool to retrieve information about a specific invite code. use when you need to get details about a guild or channel associated with an invite.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get my guild member
Retrieves the guild member object for the currently authenticated user within a specified guild, provided they are a member of that guild.
New User Created
Triggered when a new user is created in Zendesk.
Get my OAuth2 authorization
Retrieves current oauth2 authorization details for the application, including app info, scopes, token expiration, and user data (contingent on scopes like 'identify').
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get my user
Fetches comprehensive profile information for the currently authenticated discord user, including email if the 'email' scope is granted.
Retrieve user connections
Retrieves a list of the authenticated user's connected third-party accounts on discord.
List my guilds
Lists the current user's guilds, returning partial data for each; primarily used for displaying server lists or verifying memberships.
Connect any two apps with Notis in the middle.
Zendesk and Discord, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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