Check Discord profile when a Zendesk user is created
Give new users a consistent identity review before support conversations pile up.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get my user
Fetches comprehensive profile information for the currently authenticated discord user, including email if the 'email' scope is granted.
Why this helps
New customer records often lack the context your team needs for a confident first response.
- Creates a repeatable new-user review
- Surfaces available Discord profile details
- Helps teams prepare a relevant welcome
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Discord once in Notis.
- 2Create a new automation and name it for new-user profile checks.
- 3Tell Notis to retrieve the authenticated Discord profile and summarize useful onboarding context for the new Zendesk user.
- 4Pick New User Created as the trigger.
- 5Choose a report channel, then test with one real user.
Questions about this workflow
Will it expose an email address?
Only information available through the connected Discord authorization is included.
Can it welcome the user automatically?
This workflow reviews profile data and reports findings. It does not send a Discord message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Discord. A trigger fires from one place; an action lands in another.
Zendesk triggers
Discord actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Invite
Tool to retrieve information about a specific invite code. use when you need to get details about a guild or channel associated with an invite.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get my guild member
Retrieves the guild member object for the currently authenticated user within a specified guild, provided they are a member of that guild.
New User Created
Triggered when a new user is created in Zendesk.
Get my OAuth2 authorization
Retrieves current oauth2 authorization details for the application, including app info, scopes, token expiration, and user data (contingent on scopes like 'identify').
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get my user
Fetches comprehensive profile information for the currently authenticated discord user, including email if the 'email' scope is granted.
Retrieve user connections
Retrieves a list of the authenticated user's connected third-party accounts on discord.
List my guilds
Lists the current user's guilds, returning partial data for each; primarily used for displaying server lists or verifying memberships.
Connect any two apps with Notis in the middle.
Zendesk and Discord, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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