Provision a DigitalOcean droplet from a Zendesk ticket
Give infrastructure requests a direct path from customer support to a running server.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create New Droplet
Tool to create a new droplet. use when you need to provision a vm with name, region, size, and image.
Why this helps
Infrastructure requests can sit in support queues while someone manually provisions a server.
- Reduce handoffs between support and engineering
- Start approved capacity work faster
- Keep a run report for each provisioning request
Setup
Build it in a few focused steps.
- 1Connect Zendesk and DigitalOcean in Notis once.
- 2Create an automation named Ticket to production droplet.
- 3Tell Notis to create a droplet only when a ticket clearly requests approved new server capacity, using the ticket details to choose the name, region, size, and image.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one real infrastructure ticket.
Questions about this workflow
Can every ticket create a droplet?
No. Instruct Notis to act only on tickets that clearly request approved server provisioning and contain the required details.
What if the ticket lacks a region or image?
Notis can report the missing details instead of creating an incomplete droplet.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Digital ocean. A trigger fires from one place; an action lands in another.
Zendesk triggers
Digital ocean actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Custom Image
Tool to create a new custom image by providing a url to a linux vm image. use when you need to import a vm image into digitalocean after specifying name, url, distribution, and region.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Database Cluster
Tool to create a new managed database cluster. use when you need to provision a database cluster with name, engine, version, region, size, and number of nodes.
New User Created
Triggered when a new user is created in Zendesk.
Create New Block Storage Volume
Tool to create a new block storage volume. use when you need to provision persistent block storage after confirming the target region supports volumes. example: "create a 100 gib ext4 backup volume named 'db-backup' in nyc1."
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create New Domain
Tool to create a new domain. use when you have the domain name and optionally an ip address to assign an a record.
Create Domain Record
Tool to create a new dns record for a domain. use after confirming domain exists and record specifics.
Create New Droplet
Tool to create a new droplet. use when you need to provision a vm with name, region, size, and image.
Create New Firewall
Tool to create a new firewall. use when you need to define a firewall name and custom rules (requires at least one inbound and one outbound rule).
Create New Kubernetes Cluster
Tool to create a new kubernetes cluster. use when you have finalized the cluster name, region, version, and at least one node pool. confirm region supports kubernetes clusters before use.
Connect any two apps with Notis in the middle.
Zendesk and Digital ocean, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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