Audit DigitalOcean DNS from a Zendesk ticket
Give support a current DNS picture without a separate console visit.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Domain Records
Tool to list all dns records for a domain. use when you need to inspect or filter a domain's dns configuration.
Why this helps
Troubleshooting slows down when support cannot quickly inspect the active zone records.
- Speed up DNS investigations
- Return a current record inventory
- Reduce context switching for support
Setup
Build it in a few focused steps.
- 1Connect Zendesk and DigitalOcean in Notis once.
- 2Create an automation named Ticket to DNS audit.
- 3Tell Notis to list records for the domain named in a troubleshooting or audit ticket, then summarize relevant findings in the run report.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one real DNS audit ticket.
Questions about this workflow
Does this change DNS?
No. It lists records and summarizes the result for the support request.
What if the domain is missing?
Notis can report that the domain name is required to run the audit.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Digital ocean. A trigger fires from one place; an action lands in another.
Zendesk triggers
Digital ocean actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Custom Image
Tool to create a new custom image by providing a url to a linux vm image. use when you need to import a vm image into digitalocean after specifying name, url, distribution, and region.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Database Cluster
Tool to create a new managed database cluster. use when you need to provision a database cluster with name, engine, version, region, size, and number of nodes.
New User Created
Triggered when a new user is created in Zendesk.
Create New Block Storage Volume
Tool to create a new block storage volume. use when you need to provision persistent block storage after confirming the target region supports volumes. example: "create a 100 gib ext4 backup volume named 'db-backup' in nyc1."
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create New Domain
Tool to create a new domain. use when you have the domain name and optionally an ip address to assign an a record.
Create Domain Record
Tool to create a new dns record for a domain. use after confirming domain exists and record specifics.
Create New Droplet
Tool to create a new droplet. use when you need to provision a vm with name, region, size, and image.
Create New Firewall
Tool to create a new firewall. use when you need to define a firewall name and custom rules (requires at least one inbound and one outbound rule).
Create New Kubernetes Cluster
Tool to create a new kubernetes cluster. use when you have finalized the cluster name, region, version, and at least one node pool. confirm region supports kubernetes clusters before use.
Connect any two apps with Notis in the middle.
Zendesk and Digital ocean, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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