Answer Digicert role questions from Zendesk
Give support and security teams a current role list when a ticket asks.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List API Access Roles
Tool to retrieve a list of available api access roles. use after confirming authentication with an api key.
Why this helps
Role questions bounce between teams while someone searches for the latest Digicert documentation.
- Responds with current role data
- Reduces internal back and forth
- Makes ticket triage faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Digicert in Notis once.
- 2Create an automation that recognizes role availability requests and lists Digicert API access roles.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose where the run report should go.
- 5Test with one role inquiry ticket.
Questions about this workflow
Can this answer assignment questions?
It can provide the available role list; a person must still decide which role to assign.
What if there is no API key?
The run should report that Digicert authentication is required before roles can be listed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Digicert. A trigger fires from one place; an action lands in another.
Zendesk triggers
Digicert actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create API Key
Tool to create a new api key with specified permissions. use when you have a valid digicert user id and need to generate a new key. note the api key appears only once; save it securely.
New User Created
Triggered when a new user is created in Zendesk.
List API Access Roles
Tool to retrieve a list of available api access roles. use after confirming authentication with an api key.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Update Report
Tool to update an existing report’s configuration. use when you need to modify the schedule, recipients, or format of a scheduled report.
Connect any two apps with Notis in the middle.
Zendesk and Digicert, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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