Understand video links without watching every clip
Give your support team the metadata and embed context behind customer videos.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Video Data
Tool to extract information from videos, including titles, descriptions, and embedded html. use when you need structured video metadata from any web page.
Why this helps
Video links require extra time to open, interpret, and document during ticket triage.
- Capture video metadata quickly
- Improve ticket triage
- Keep link context in the support workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation named Video Context.
- 3Describe the outcome: extract video metadata from ticket URLs and summarize what is available.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where reports go and test with one public video page.
Questions about this workflow
Does this download the video?
No. It extracts available metadata and embedded HTML from the page.
Can it identify missing metadata?
Yes. Ask Notis to report which fields were unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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