Analyze every URL added to a Zendesk ticket
Turn links in incoming support tickets into structured web data automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
Why this helps
Support requests often include unfamiliar links that take time to inspect manually.
- Identify the right Diffbot extractor automatically
- Reduce manual page inspection
- Give agents structured context faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create a new automation and name it for ticket URL analysis.
- 3Tell Notis to analyze every URL in the ticket and summarize the extracted data for the support team.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket containing a URL.
Questions about this workflow
What happens if a ticket has no URL?
Tell Notis to report that no public URL was found and skip extraction.
Can the workflow handle several URLs?
Yes. Instruct Notis to analyze each detected URL and group the results by ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Diffbot Get Image
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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