Turn product links into support ready facts
See the product details behind a customer question before you write back.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Why this helps
Product pages change frequently and manual comparison slows down support replies.
- Capture current product facts
- Reduce tab switching for agents
- Support clearer customer replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation called Product Investigation.
- 3Tell Notis to extract specs, price, availability, and reviews from product URLs in each new ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one real product question.
Questions about this workflow
Can it compare multiple products in one ticket?
Yes. Ask Notis to extract each product and provide a concise comparison.
What if the product page is private?
Diffbot needs a publicly accessible page, so Notis should report unavailable access.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
Tool to search data extracted by crawl or bulk jobs using dql queries. use after data extraction jobs complete to retrieve search results.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Diffbot Account Details
Tool to retrieve account details, including plan information and usage statistics. use after authenticating to verify subscription and daily quota status.
New User Created
Triggered when a new user is created in Zendesk.
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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