Add image facts to tickets automatically
Understand public image links with dimensions and recognition data at intake.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
Why this helps
Agents may need image details before they can route or answer a visual support request.
- Capture image dimensions quickly
- Surface recognition data
- Route visual issues with better context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation called Image Inspection.
- 3Tell Notis to inspect public image URLs in each new ticket and summarize the returned details.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one ticket containing an image URL.
Questions about this workflow
Can it inspect images embedded in private attachments?
Diffbot requires a publicly accessible image URL, so private attachments may be unavailable.
Can Notis suggest routing based on the result?
Yes. Ask Notis to recommend a queue based on the extracted recognition data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
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Diffbot Get Image
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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