Turn event links into clear ticket context
Get the date, venue, and description without hunting through event pages.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
Why this helps
Event information is often spread across pages with inconsistent layouts.
- Capture essential event facts
- Reduce manual page reading
- Help agents answer scheduling questions faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation called Event Details for Tickets.
- 3Tell Notis to extract event details from every public event URL in new tickets and summarize them.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one event link.
Questions about this workflow
Which event fields can be returned?
Diffbot can extract details such as venue, date, and description when present on the page.
Can Notis flag missing dates?
Yes. Ask Notis to list any essential event fields that were not found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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