Bring community context into support tickets
Understand the full conversation behind a forum or review link.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Why this helps
Important customer context is often buried across long threads and comment sections.
- Summarize long discussions quickly
- Surface recurring complaints
- Improve context for support decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation named Community Context.
- 3Describe the outcome: extract discussion data from ticket links and summarize themes relevant to the request.
- 4Choose New Zendesk Ticket as the trigger.
- 5Pick a report destination and test with one forum or review URL.
Questions about this workflow
Can it separate original posts from comments?
Ask Notis to organize the extracted thread into the main post and response themes.
Will it work with review pages?
Yes, when the review page is publicly accessible and Diffbot can identify its discussion structure.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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