Add article evidence to every relevant ticket
Give your support team the article facts they need without opening every link.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Why this helps
Agents lose time switching between tickets and external articles to verify claims.
- Capture article metadata automatically
- Speed up fact checking
- Keep research attached to the ticket context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation named Article Evidence for Tickets.
- 3Describe the outcome: extract article data from ticket URLs and summarize the relevant evidence.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose where reports should go and test with one article link.
Questions about this workflow
Does this work with any web article?
It works with publicly accessible article URLs that Diffbot can extract.
Can Notis highlight the most relevant passages?
Yes. Ask Notis to summarize the extracted article around the ticket question.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve account details, including plan information and usage statistics. use after authenticating to verify subscription and daily quota status.
New User Created
Triggered when a new user is created in Zendesk.
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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