Create a product profile at user creation
Capture product facts early so your team can tailor the next conversation.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Why this helps
Teams often learn a new user's product context only after several back and forth messages.
- Create reusable product context
- Reduce repetitive discovery questions
- Prepare personalized onboarding
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation named New User Product Profile.
- 3Describe the outcome: extract product specifications, pricing, availability, and reviews from the supplied public URL.
- 4Select New User Created as the trigger.
- 5Choose a report channel and test with one user record containing a URL.
Questions about this workflow
Can the profile include reviews?
Yes. Ask Notis to include reviews when Diffbot returns them.
Does this update Zendesk fields?
This workflow reports the extracted profile. Any ticket or user update must be requested separately with a supported Zendesk action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
Tool to search data extracted by crawl or bulk jobs using dql queries. use after data extraction jobs complete to retrieve search results.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Diffbot Account Details
Tool to retrieve account details, including plan information and usage statistics. use after authenticating to verify subscription and daily quota status.
New User Created
Triggered when a new user is created in Zendesk.
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Diffbot.